Customer uses LawnMowingOnline to remove tree branches and bushes

Customers are always asking us to provide other jobs besides just lawn mowing.  Unfortunately it’s difficult to figure out the extent of the work required and charge the appropriate amount through an order page, it takes a local contractor talking directly with the customer to figure out exactly what needs to be done and determine the price.

One ingenious customer named James in Houston (no relation to the owner of LawnMowingOnline) recently did just that.

In the order notes James put:

“also would like to know how much charge would be to remove all branches from cut trees and rose bushes”

how much charge would be to remove all branches from cut trees and rose bushes

This tells the contractor that additional jobs are available but is not specifically part of the order, the customer is simply asking for a quote of how much it would cost.

Contractor named Travis took the order and replied to James.  Here’s a copy of the conversation that transpired:

Hi, I am not sure how many branches you have to haul. If they will fit in my pick-up then I can do it for $10. If a trailer is needed then I will not be able to get to it tomorrow as my trailer will be on other jobs.

Posted By: Travis [2013-04-03 07:16:37]

They should all fit in a pickup, there are some stacked up next to my driveway, a few broken tree branches im my front yard. The rest of the trimmed tree and rose branches are ar in he backyard near my pool. Looking for the branches to get hauled off, yard cutt and edged and pine needles and pollen pods raked up or blown off entry strip to house, driveway and around pool. Basicaly want yard tot look good since outdor weather is here.

Posted By: James [2013-04-03 07:26:18]

That is no problem…your yard will look great. Will you be home or will you leave the $10 somewhere?

Posted By: Travis [2013-04-03 07:30:38]

I can leave a tip through the website correct?

Posted By: James [2013-04-03 08:17:28]

I am not sure if you can after you have all ready placed the order…you can try but I would have to see it before I perform the extra work.

Posted By: Travis [2013-04-03 08:22:08]

I just did it, please confirm you received the tip for $10

Posted By: James [2013-04-03 08:30:14]

Got it thanks

Posted By: Travis [2013-04-03 08:32:16]

I am not sure how many branches you have to haul. If they will fit in my pick-up then I can do it for $10.

This is great because the customer got the job they wanted done at a price they were willing to pay and the contractor was able to quote his own price for job.  Everyone won in this situation.

If you have additional jobs or maintenance that needs to be done remember to ask for a quote in the order notes so the contractor that takes the order can offer a online quote.  Customers can even pay through the website for the additional services which is very convenient for the customer because they do not have to be home when the contractor mows.

James
www.LawnMowingOnline.com

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